Phocol Privacy Policy
Effective date: 03,01, 2025
Phocol respects your privacy. Phocol's ("Phocol", "we", "our") Privacy Policy describes the personal information we collect from individuals who use the Service, how it is used and shared, and your rights and choices regarding our use of your personal information. . When you review this Privacy Policy, please remember that it applies to all of our services. This Privacy Policy forms part of the Terms of Use and governs your use of the Phocol website ("Our Site") and related services and products (collectively, our "Services").
For area-specific disclosures, please see our area-specific privacy policies.
For the purposes of this Privacy Policy, "personal information" refers to various information related to an identified or identifiable natural person recorded electronically or by other means, excluding anonymized information. Please read this Privacy Policy carefully before using our services. By using our Services, you acknowledge that you have read this Privacy Policy and agree to be bound by it. If you do not agree to any services or procedures described in this privacy policy, you may not be able to use the services we provide.
1. Personal information we collect
Personal information you provide to us
Many areas and features of our Services do not require registration and you can access them without revealing any personal information (however, we will collect your personal information whenever you voluntarily provide it to us). For example, we collect your personal information:
(1) When you register for a Phocol account, you can create an account through your mobile phone number or email, and we will verify your identity by sending a verification code; or you can register and log in through your mobile phone number, email, and password, and we will collect your Your mobile phone number or email address and password (if used) are used to provide you with registration and login services.
If you do not provide the information required for any of the above login methods, you will only be able to browse and use some functions of Phocol, and will not be able to enjoy all services; if you only need to browse and use some functions of Phocol, you do not need to register as our user and provide the above information.
(2)Phocol supports the registration and login functions by using third-party accounts (such as Apple, Google, Facebook). If you choose to log in with a third-party platform account, you need to authorize us to obtain your information on the corresponding third-party platform, including public information like your profile picture and nickname, as well as other information that you separately authorize us to access. Based on this, a Phocol account bound to the third-party account will be generated, enabling you to directly register, log in and use Phocol and its related services smoothly.
(3) When you purchase our products or services online,in this case, the third-party service provider who processes payment for us will collect your credit card, bank account or other payment account information so that we can accept, process, manage , and fulfill purchase orders and process your return and refund requests after purchase.
(4) When you submit a request or inquiry to us regarding our services, such as when you interact with customer service (in this case, we will collect detailed information about your interaction, such as the date, time and reason for contacting us , record) any chat conversations, and your phone number if you call us.
Each of the above ways of providing personal information is a "transaction or request." You can decide whether to disclose your personal information. However, we will not be able to process your transaction or request without your personal information.
When you use our Services, we collect personal information about user activities on our Services.
For example, our services automatically collect and record:
(1) "Clickstream data" or usage data of all visitors to our services, such as IP addresses (numbers automatically assigned to users' computers and mobile devices when they surf the Internet), page requests, pages visited, content viewed, Clicks and search queries and more. This user activity information includes your activities on Phocol, such as selections, design history, and search queries. We also use cookies and web beacons to collect information about user activity on our Services.
(2) Device information about the machine you use to access or use our services, such as web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers and push notifications Token.
(3) Permission information required for business functions, including camera permissions, Bluetooth, location, and permissions to store and read files, etc. For example, when you use the device search, connection, and production functions, we will apply for your camera (camera) permission and Bluetooth permission to search and connect to Phocol printing machines. When editing graphics and text and saving production files, you need to obtain your storage/read (and album) permissions to generate materials, projects, and save them.
Personal information we receive from third parties
(1) You can also post photos, comments or comments on our pages through third-party platforms. If you do so or otherwise provide personal information to ads we host on third-party platforms, we and other users may be able to view the personal information you provide through those third-party platforms.
(2) We may receive other personal information about you from third parties such as data or marketing partners and combine it with other information we have about you.
We rely on various legal bases to process your personal information, including:
• Consent. You may have agreed to the use of your personal information, such as sending you electronic marketing information or using certain cookies. You can withdraw your consent at any time by contacting us as described in point 10 of this policy.
• Contract. We need your personal information to provide you with our services and respond to your inquiries.
• Law. When we need to fulfill legal duties and responsibilities or legal obligations, we may have a legal obligation to process your personal information, such as complying with tax and accounting obligations.
• Public interest. We may also process your personal information when necessary to respond to public health emergencies or protect the life, health or property safety of individuals in emergency situations.
2. Our use of personal information
2. Our use of personal information
- Provide us with personal information in connection with a transaction or request, and we will use your personal information to process, manage, manage and communicate with you such transaction or request.
- After registering as our user, we will use your personal information to set up, manage, provide services and communicate with you about your account.
- Purchase products from us and we will use your personal information to process and fulfill your order, communicate with you about that order, and provide you with member care.
- Submit a request or inquiry to us and we will use your personal information to respond to your request or inquiry.
- Provide us with your email address or mailing address, which we may use to send you notices of a transactional, administrative or relationship nature or as required by law, such as notices of material changes to this Privacy Policy or the terms of your use of our Services, Notifications of security breaches affecting your personal information stored by or for us, etc.
Pseudonymization
For the information we collect from you, we will promptly apply pseudonymization techniques. Without disclosing your personal information, we have the right to analyze, mine, and utilize the pseudonymized user data. We also have the right to conduct statistical analysis on the usage of Phocol printing products and share this information with potential third parties.
3. Disclosure to third parties other than Phocol
- Comply with legal process (including court orders or subpoenas);
- Cooperate with law enforcement;
- Enforce this Privacy Policy and/or our Terms of Service;
- Respond to emergencies;
- Protect the rights, property or safety of Phocol, one or more of our users and members, and/or the public.
4. Your choice
- Log in to your Phocol account and select "Log out"
- Send your written request to us via email to: support@phocolprinter.com. Doing so via our Phocol account settings is systemic, while doing so via email may require authentication and will be processed as soon as possible upon receipt.
Notwithstanding the foregoing, we retain your personal information if required to do so by law or to comply with legal process (including a court order or subpoena), legitimate law enforcement needs, or for legitimate business purposes.
5. Data retention
We prioritize protecting your personal information and using it in a manner consistent with legal requirements and member expectations. Your personal information is retained to better provide you with services. When determining the specific retention period (3 years and above), we take into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, and mandatory retention periods imposed by law and statute of limitations.
6. Safety
7. Use of cookies and similar tracking technologies
8. Third-party websites and third-party applications
9. Children’s privacy
Our Services are not designed or intended for use by children under the age of 4, and we do not knowingly collect, maintain or use personal information from children under the age of 4. Children under 4 years of age are not allowed to register on our Services. If you become aware that personal information provided to us by a child violates this Privacy Policy, you may alert us at: support@phocolprinter.com
10. Contact Us
11. How we store your personal information
11. How we store your personal information